Patients Give West Branch Medical Center 5-Star Ratings
Patients give high scores to MyMichigan Medical Center West Branch. Based on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, the Medical Center in West Branch received CMS 5-Star Ratings for patient experience in staff communication and overall likelihood to recommend the Medical Center for care. The HCAHPS national, standardized survey asks hospital patients about their experience during a recent inpatient hospital stay. The survey was completed between October 2022 and September 2023.
“At MyMichigan, quality, patient safety and service excellence are first - every patient, every time. Our physicians, employees and volunteers are committed to every patient and continually strive to exceed their expectations,” said Ray Stover, president, MyMichigan Medical Centers in Gladwin and West Branch. “Ultimately, this survey allows us to be more transparent with the community on the level of satisfaction our patients have with our care, and we are very pleased with our results.”
CMS rates hospitals from one to five stars, based on quality measures in five categories: mortality, safety, readmission, patient experience, and timely and effective care. Scores reflect common conditions, such as heart attack and pneumonia, and the overall rating indicates how each hospital performs. These star ratings, published on Hospital Compare, are intended to provide patients with a simple way to compare hospitals. By publicly sharing quality data, CMS also spurs hospitals toward continuous quality improvement.
“Understanding a patient’s experience of their Medical Center care is key to improving our performance,” said Stover. “We are using the information from the HCAHPS survey to evaluate the care we provide at all of our Medical Centers and find ways to ensure we are addressing all of our patients’ care needs.”
Those interested in learning more about the CMS ratings and methodology may visit Data.CMS.gov
Those interested in learning more about MyMichigan Health’s leadership in measurable quality may visit www.mymichigan.org/quality
