Cancellation and Refund Policy for MyMichigan Health Events
If you are unable to attend an event for which you registered, we are happy to reschedule you for another available date or process a full refund. To receive a transfer or refund, you must call MyMichigan Health Line prior to the cancellation deadline for your event. Please see cancellation deadlines and hours of operation below. Refunds will be credited to the same credit or debit card used for registration. If your event does not have a fee, we still appreciate a cancellation notice as early as possible, so that we may accommodate other participants.
Cancellation Deadlines
- Professional Education & Continuing Medical Education - 3 business days prior to event
- Screenings - 48 hours prior to event
- All other events - 24 hours prior to event
MyMichigan Health Line
Phone (989) 837-9090
Toll Free (800) 999-3199
Phone Hours Monday – Friday, 9 a.m. to 4 p.m., Eastern Time
Closed New Year’s Day*, Memorial Day, July 4*, Labor Day, Thanksgiving, Black Friday, Christmas Eve*, Christmas Day* and New Year’s Eve*.
*These holidays are observed on the nearest weekday.
No-Show Fee for MyMichigan Health Employees
If you are registered for a professional education or continuing medical education event and you do not attend as scheduled, your cost center may be charged and your manager notified, even if there is no fee for the event. To avoid a no-show charge, you must cancel three business days prior to the event.
Medicaid Reimbursement for Parenting & Childbirth Classes
Medicaid fully covers childbirth and parenting classes if patients attend at least 50% of the classes and cover at least 50% of the required material. Participants must provide their signature at each session to document their attendance. If you are covered by Medicaid and meet the attendance and completion requirements, we will bill Medicaid on your behalf. If you do not meet the requirements, you will receive a bill from the Medical Center and will be responsible for the full class fee.
